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ServiceNow for IT

IT Service Management
ITSM (IT Service Management) Module

From Reactive to Proactive with ITSM

When users have to raise tickets by email, IT teams work reactively, and processes are not connected, the technical area becomes a bottleneck instead of being a business enabler.
That’s where ServiceNow’s IT Service Management (ITSM) comes in.
It is much more than a digital help desk. It is a centralized platform to manage, automate, and optimize all IT services, with intelligent workflows and intuitive experiences for users.

What does ITSM solve?
Explore the ITSM module
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Manual processes and tickets lost in emails or Excel sheets.
Long response times and no traceability.
Lack of visibility into workload or unmet SLAs.
Saturated technical teams, without strategic focus.
Users frustrated by not knowing the status of their requests.
  • Manual processes and tickets lost in emails or excel sheets.
  • Long response times and no traceability.
  • Lack of visibility into workload or unmet SLAs.
  • Saturated technical teams, without strategic focus.
  • Users frustrated by not knowing the status of their requests.

Benefits

  • A single portal for requests, accessible and easy to use.
  • Automation of repetitive tasks (such as password resets, assignments, and approvals).
  • Efficient management of incidents, problems, changes, and configurations.
  • Real-time dashboards to monitor performance, SLAs, and trends.
  • Greater user satisfaction and greater IT productivity.

In what processes
does it become key?

  • Incident management: fast resolution with traceability.
  • Request management: to give autonomy and clarity to users.
  • Change management: ensuring operational continuity without risks.
  • Problem management: identifying root causes and preventing incidents.
  • Knowledge base and self-service: to empower users and reduce the burden on the technical area.

How does it impact the business?

  • ITSM allows the IT area to stop being seen as a reactive area and start operating as a strategic business partner.
  • Users get quick and clear answers.
  • IT gains control, visibility, and time, which translates into productivity.
  • And the entire organization works more agilely, connectedly, and efficiently.
Benefits
  • A single portal for requests, accessible and easy to use.
  • Automation of repetitive tasks (such as password resets, assignments, and approvals).
  • Efficient management of incidents, problems, changes, and configurations.
  • Real-time dashboards to monitor performance, SLAs, and trends.
  • Greater user satisfaction and greater IT productivity.
  • Incident management: fast resolution with traceability.
  • Request management: to give autonomy and clarity to users.
  • Change management: ensuring operational continuity without risks.
  • Problem management: identifying root causes and preventing incidents.
  • Knowledge base and self-service: to empower users and reduce the burden on the technical area.
  • ITSM allows the IT area to stop being seen as a reactive area and start operating as a strategic business partner.
  • Users get quick and clear answers.
  • IT gains control, visibility, and time, which translates into productivity.
  • And the entire organization works more agilely, connectedly and efficiently.
Schedule an appointment

Management of
IT Operations

ITOM (IT Operations Management) Module
Total visibility, intelligent control, and operations that anticipate, not just react.

In many organizations, the IT area operates blindly: no one knows exactly what is in the environment, what is connected to what, or why services fail until it is too late. This module allows you to see, map, automate and optimize your entire technology infrastructure—physical, virtual, in the cloud or hybrid—from a single platform.

Because to operate with agility, you first need to have total control of the ecosystem.

Explore the ITOM module

What does
ITOM solve?

Explore the ITOM module

Download Datasheet
Lack of visibility of assets and services in operation.
Incidents that are repeated due to not knowing the root cause.
Outdated or out of control configurations.
Scattered and difficult to prioritize alerts. Time wasted on manual operational tasks.
  • Lack of visibility of assets and services in operation.
  • Incidents that are repeated due to not knowing the root cause.
  • Outdated or out of control configurations.
  • Scattered and difficult to prioritize alerts.
  • Time wasted on manual operational tasks.

Benefits

  • Automatic discovery of all elements in your infrastructure.
  • Service mapping to see dependencies between applications, servers, networks, and users.
  • Proactive management of events and alerts, with intelligence to prioritize what matters.
  • Automation of operational tasks, such as restarts, deployments, or integrations.
  • Better service availability, with fewer interruptions and greater responsiveness.

In what processes
does it become key?

  • Discovery and CMDB: to have an inventory that is always up to date.
  • Service Mapping: to understand how each change or failure impacts.
  • Event Management: to filter alerts and act before something falls.
  • Automation: so that critical tasks do not depend on someone who is available.
  • Cloud Management: to orchestrate your hybrid environments with efficiency and control.

How does it impact the business?

  • With ITOM, IT ceases to be a black box.
  • You have real-time visibility, immediate reaction capacity, and tools to anticipate problems before they affect the end user.
  • Fewer firefighters.
  • More intelligent operation.
  • And one more step towards a strategic, automated, and business-aligned IT.
Benefits
  • Automatic discovery of all elements in your infrastructure.
  • Service mapping to see dependencies between applications, servers, networks, and users.
  • Proactive management of events and alerts, with intelligence to prioritize what matters.
  • Automation of operational tasks, such as restarts, deployments or integrations.
  • Better service availability, with fewer interruptions and greater responsiveness.
  • Discovery and CMDB: to have an inventory that is always up to date.
  • Service Mapping: to understand how each change or failure impacts.
  • Event Management: to filter alerts and act before something falls.
  • Automation: so that critical tasks do not depend on someone who is available.
  • Cloud Management: to orchestrate your hybrid environments with efficiency and control.
  • With ITOM, IT ceases to be a black box.
  • You have real-time visibility, immediate reaction capacity and tools to anticipate problems before they affect the end user.
  • Fewer firefighters.
  • More intelligent operation.
  • And one more step towards a strategic, automated, and business-aligned IT.
Schedule an appointment

Management of
IT Assets

ITAM (IT Asset Management) Module
Control and visibility of your assets.

In many companies, technology assets are everywhere: laptops that do not return, underutilized licenses, obsolete equipment and budgets that are diluted without explanation.
And the problem is not technology, it is the lack of control and visibility.

This module allows you to strategically manage the entire life cycle of your technology assets—from hardware to software and cloud licenses—on a single platform, with traceability, efficiency, and focus on value.

What does
ITAM solve?

Explore the ITAM module
Download Datasheet
Assets without inventory, lost or duplicated.
Underutilized or non-compliant licenses.
Manual processes in purchases, assignments, and discharges.
Lack of traceability for audits or renewals.
Unnecessary costs due to a lack of control or visibility.
  • Assets without inventory, lost or duplicated.
  • Underutilized or non-compliant licenses.
  • Manual processes in purchases, assignments, and discharges.
  • Lack of traceability for audits or renewals.
  • Unnecessary costs due to a lack of control or visibility.

Benefits

  • Complete registration and tracking of assets from acquisition to retirement.
  • Optimization of license use with automated management.
  • Integration with the CMDB to have a complete context of the environment.
  • Reduction of operating costs and compliance risks.
  • Decisions based on real data on the use, renewal and replacement of assets.

In what processes
does it become key?

  • Asset Lifecycle Management: complete tracking of hardware and software.
  • Software Asset Management (SAM): control and optimization of licenses.
  • Hardware Asset Management (HAM): physical and financial traceability of devices.
  • Compliance and audits: total visibility to always be prepared.
  • Integration with Finance and Purchasing: alignment between IT and the business.

How does it impact the business?

ITAM transforms asset management into a strategic practice.
It is no longer just about knowing how many computers there are, but about understanding how and where they are used, what value they bring, and how to optimize each investment.

  • More control.
  • Less waste.
  • And a more intelligent technological operation aligned with your objectives.
Benefits
  • Complete registration and tracking of assets from acquisition to retirement.
  • Optimization of license use with automated management.
  • Integration with the CMDB to have a complete context of the environment.
  • Reduction of operating costs and compliance risks.
  • Decisions based on real data on use, renewal and replacement of assets.
  • Asset Lifecycle Management: complete tracking of hardware and software.
  • Software Asset Management (SAM): control and optimization of licenses.
  • Hardware Asset Management (HAM): physical and financial traceability of devices.
  • Compliance and audits: total visibility to always be prepared.
  • Integration with Finance and Purchasing: alignment between IT and the business.

ITAM transforms asset management into a strategic practice.
It is no longer just about knowing how many computers there are, but about understanding how and where they are used, what value they bring, and how to optimize each investment.

  • More control.
  • Less waste.
  • And a more intelligent technological operation aligned with your objectives.
Schedule an appointment

Strategic project management

ITAM (IT Asset Management) Module
Connect each initiative with what really matters: value for the business.

Organizations invest time, money, and talent in multiple projects. But how many of them are aligned with strategic objectives? How many generate measurable results? How many simply “need resources”?
SPM allows you to prioritize, plan and execute strategic initiatives with a focus on value. No more blind decisions or isolated efforts: now you can see the complete picture, make better decisions and ensure that each project drives what really matters.

What does
SPM solve?

Download Datasheet
Lack of visibility on active projects and their real impact.
Resources are scattered across initiatives that do not add to the business
Projects that extend without control of time, cost or scope.
Disconnection between technical and strategic areas.
Difficulty aligning execution with OKRs or corporate goals.
  • Lack of visibility on active projects and their real impact.
  • Resources are scattered across initiatives that do not add to the business
  • Projects that extend without control of time, cost or scope.
  • Disconnection between technical and strategic areas.
  • Difficulty aligning execution with OKRs or corporate goals.

Benefits

  • Centralized visibility of the portfolio of projects, products, and investments
  • Clear alignment between initiatives, strategies, and expected results.
  • Prioritization based on value, risks, and available resources.
  • Agile management of demands, ideas, programs, and budgets.
  • Decision making based on data, not assumptions.

In what processes
does it become key?

  • Demand management: capture and evaluation of ideas or requests.
  • Portfolio management: strategic planning and prioritization of investments.
  • Project and program management: controlled execution with visibility.
  • Resource management: efficient allocation of available talent.
  • OKRs tracking: measurement of progress based on real objectives.

How does it impact the business?

  • SPM turns project management into a competitive advantage.
    It is not just about delivering faster, but about investing better, aligning efforts and accelerating the achievement of key objectives.
    Fewer projects to do.
    More value to deliver.
    And an organization that moves forward with intention, focus and direction.
Benefits
  • Centralized visibility of the portfolio of projects, products, and investments
  • Clear alignment between initiatives, strategies, and expected results.
  • Prioritization based on value, risks and available resources.
  • Agile management of demands, ideas, programs, and budgets.
  • Decision making based on data, not assumptions.
  • Demand management: capture and evaluation of ideas or requests.
  • Portfolio management: strategic planning and prioritization of investments.
  • Project and program management: controlled execution with visibility.
  • Resource management: efficient allocation of available talent.
  • OKRs tracking: measurement of progress based on real objectives.
  • SPM turns project management into a competitive advantage.
    It is not just about delivering faster, but about investing better, aligning efforts and accelerating the achievement of key objectives.
    Fewer projects to do.
    More value to deliver.
    And an organization that moves forward with intention, focus and direction.
Schedule an appointment

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