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HUMAN RESOURCES

HRSD (HR Service Delivery) Module

Because employee experience is also a business priority.

People don’t join a company to navigate confusing forms, send unanswered emails, or waste time searching for internal policies. They join to contribute, grow, and feel supported. With HR Service Delivery, ServiceNow puts the employee at the center and transforms the way Human Resources teams provide their services: more agile, more connected, and completely digital.

From their first day to their departure (and everything in between), HRSD orchestrates consistent, simple, and automated experiences, whether they work in the office, remotely, or in the field.

What does
HRSD solve?

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Manual processes that cause requests to take days to resolve.
Lack of visibility for the employee on the status of their procedures or requests.
Excessive operational burden for HR teams.
Inconsistent experiences between departments or locations.
Confusion due to dispersed or inaccessible policies.
  • Manual processes that cause requests to take days to resolve.
  • Lack of visibility for the employee on the status of their procedures or requests.
  • Excessive operational burden for HR teams.
  • Inconsistent experiences between departments or locations.
  • Confusion due to dispersed or inaccessible policies.

Key benefits

  • Unified portal for employees to manage their requests and access key information.
  • Automation of processes such as onboarding, job changes, vacations, certificates, among others.
  • Centralized cases for monitoring and analysis by the HR team.
  • Knowledge base and virtual assistance to resolve frequently asked questions.
  • Integration with other corporate systems (payroll, security, IT, legal, etc.).

In what processes
does it become key?

  • Onboarding and offboarding.
  • Management of HR cases and requests.
  • Organizational or administrative changes.
  • Control of internal policies and compliance.
  • Access to benefits, permits, and certifications.

How does it impact the business?

With HRSD, Human Resources is no longer seen as an operational area and becomes an enabler of experiences.
Employees gain autonomy, clarity, and confidence.
And the HR area can focus on what really matters: people, not procedures.

  • Less bureaucracy.
  • More connection.
  • And a culture that is supported by processes that are as human as they are digital.
Key benefits
  • Unified portal for employees to manage their requests and access key information.
  • Automation of processes such as onboarding, job changes, vacations, certificates, among others.
  • Centralized cases for monitoring and analysis by the HR team.
  • Knowledge base and virtual assistance to resolve frequently asked questions.
  • Integration with other corporate systems (payroll, security, IT, legal, etc.).
  • Onboarding and offboarding.
  • Management of HR cases and requests.
  • Organizational or administrative changes.
  • Control of internal policies and compliance.
  • Access to benefits, permits, and certifications.

With HRSD, Human Resources is no longer seen as an operational area and becomes an enabler of experiences.
Employees gain autonomy, clarity, and confidence.
And the HR area can focus on what really matters: people, not procedures.

  • Less bureaucracy.
  • More connection.
  • And a culture that is supported by processes that are as human as they are digital.
Schedule an appointment

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